Have Some Questions After You Booked Your Trip?
No problem! We have your answers here!
Have Some Questions Before Booking Your Trip?
Do not worry. We have your answers here!
What happens if the price drops after I booked?
Answer:
Unfortunately, it does happen. Travel suppliers constantly change prices through a process called Yield Management where by they increase or decrease prices depending on the number of reservation they have on particular day. In some cases, they drop the price to sell last minute inventory or they have had large group cancellation and have to sell some unexpected inventory. Either way it hurts and we have had it happen to us so we understand. However, there is truly nothing we can do as we do not control the travel suppliers pricing systems of any of the travel suppliers on this site or associated links. Sorry!
How much baggage can I take with me on my trip?
Answer:
How much do you really need? (just kidding!)
Seriously, the baggage allowance can vary from one airline carrier to the next so Your Travel Tickets.Com suggests you check with your specific individual airlines and/or tour companies to verify the exact size and weight allowed.
In general the limits are:
Carry on Baggage: One Standard Article - Max 10kg - Max 55cm x 40cm x 23cm - Plus One Personal Item
Checked Baggage: Two Standard Articles - Max 20kg - Max L+W+H = 158cm
Do I really need cancellation and medical insurance?
Answer:
Your Travel Tickets.Com is required by the Province of Ontario Law and our corporate head office policy to ask all customers if they wish either medical and/or cancellation insurance when booking their trip regardless of your destination. Your Travel Tickets.Com wants to ensure that there is no possibility of any misunderstanding or miscommunication regarding the purchase of travel insurance should a potential claim occur prior, during or after your next trip with us. Your company plan and/or credit card coverage may not be sufficient and we recommend that you check with your individual insurance provider to fully understand your rights and coverage.
Your Travel Tickets.Com offers you RBC Insurance coverage. If you choose to purchase this, you simply need to contact the number on the insurance policy provided to you and RBC Insurance will instruct you on the next steps should a claim arise before, during or after your trip.
Regardless of what you decide, make sure you know what coverage you have and don’t travel without medical insurance outside of Canada.
I have some health related questions regarding my trip?
Answer:
Sorry, but we are not able to give medical advise.
Your Travel Tickets.Com strongly recommends you always check with your local family doctor or health board regarding immunizations. We also suggest you check the Canadian Travel Advisory section under our Information Centre for further information.
Your Travel Tickets.Com wants you to have a safe vacation! It is our recommendation that you always use your common sense when traveling abroad. Remember, if you would not do something at home, don't do it while on your vacation.
I have some more questions, can someone help?
Answer:
No Problem! Just give us a call Toll Free at 1-866-893-6716 or email us at customercare@yourtraveltickets.com and we'd be happy to help you out. It would be our pleasure to find the answer for you right away.
And if you are not happy with something just ask for our On Duty Supervisor and you will speak immediately to one of our senior team members who will work with you to resolve your situation.
What type of identification do I need to travel?
Answer:
Because of increased airport security, you are required to have proper government issued travel identification for all travel regardless if its in Canada, the USA or Internationally.
Canadian Born Citizens
Travel In Canada - You are required to have two (2) pieces of photo identification including a valid drivers license and valid provincial health card for purposes of proof of identification for all adults and children where applicable.
International Travel - You are required to have a valid government issued passport for all travelers outside of Canada for airport, airlines, border crossing and cruise lines including children who must have a valid government issued passport regardless of their age.
Other Citizens – Foreign
For the required travel documents for a particular country, you should contact the appropriate consulate, embassy, or government agency. You are responsible for acquiring the proper documentation to enter the country you are traveling to.
Can I hold or cancel my booking?
Answer:
Unfortunately - We Are Sorry….No You Cannot!
Your Travel Tickets.Com uses a state of the art “real time live travel inventory” online software. This means that you are seeing real time prices and actual air, hotel, car and all inclusive resort space ready to buy. All reservations made are instant purchase reservations and cannot be refunded or cancelled.
Reservations are non changeable and non transferable.
But I Have A Problem...
If you have a problem or made a mistake, please call our Customer Care Centre immediately so we can inquire with the travel supplier as to the penalties or charges involved in cancelling or changing your reservation should that be necessary.
What if I made a mistake on my booking?
Answer:
Call Us Now To Fix This!
If you made a mistake in your name or another traveller’s name (and this happens trust us), call us and we can request a change in the spelling of the individual's name. Remember, the names must match your full first and last name exactly on the proof of identification you are going to use while travelling including your birthdays etc with the information you have provided to us. No nicknames please! You cannot travel on airline tickets and/or tour vacation tickets if your name is not spelled correctly. You risk being denied entry and exit from countries, denied boarding of aircraft, car, hotel and tour supplier vacations travel if you attempt to use a travel document that contains an incorrect name. Most airlines and major tour suppliers charge a penalty and may charge you an additional fee to change a name or spelling of an individual's name. An automatic charge will be applied to your credit card for any name change request in addition to any travel supplier charge of $50.00 plus HST.
When should I expect to get my tickets?
Answer:
You should expect your electronic tickets no less then ten (10) business days prior to your departure date. Some times, we are able to send them right away but often we have to wait till the travel supplier sends them out to us. If you do not receive them two (2) days prior to your departure date please call our Customer Care Centre.
I saw the price change on the final page?
Answer:
Unfortunately we are at the mercy of the technology gods.
Canadian tour operators are constantly updating their pricing and sometimes it just doesn’t communicate at the same pace as everyone else’s system. It does happen and sometimes your booking price will change before the final screen (where you enter your credit card). If you are not happy with the changed price, simply start over and you can search for something within your price range. Just remember - the actual price is on the final screen.
