Terms / Conditions

Your Travel Tickets.Com is pleased to provide our customers (“the user of our any of our services or purchasing any product sold through our retail, business or on line agencies”) the following outline of our web site’s terms and conditions of usage.

Reservation Usage Agreement and Notice

This Agreement is between user and Your Travel Tickets.Com

This website (Your Travel Tickets.Com) is offered to you, the customer, (“the user”) conditioned on acceptance by the customer (“the user”)without modification of the terms, conditions, notices and other items contained herein.”

The customer (“the user”) accessing and using this website, constitutes your agreement to all such notices (“the Agreement”).

Your Travel Tickets.Com and/or its related companies makes no representations or warranties as to the content's completeness or accuracy and Your Travel Tickets.Com makes no representations about the content's suitability for any purposes.

In no event is Your Travel Ticket.Com and/or its related companies be liable for any damages, and related issues etc., arising out of, or in any way connected with the use of this web site for the purposes of searching, making and purchasing any travel service.

Customer understands, accepts and agrees that Your Travel Tickets.Com and any employee of Your Travel Tickets.Com is acting only as an agent of any specific travel supplier(s) shown on this website and cannot be held liable for any travel supplier bankruptcy, or failure to perform travel service as described in this website and/or as related to the travel supplier’s respective promotional or product brochure nor make any commitment of service for such or on behalf of any travel supplier at any time, whatsoever in regards to any request made by the customer.

Customer understands, accepts and agrees that Your Travel Tickets.Com and each and every travel supplier that is represented has their own terms and conditions which may or may not effect the customer and that these individual supplier terms and conditions are listed within their respective brochure and are made available upon request from the customer. The customer is highly recommends to obtain a current copy of the respective travel supplier brochure and fully review the travel product to be purchased and the terms and conditions of the respective travel supplier listed in their brochure.

Customer understands, accepts and agrees that Your Travel Tickets.Com has advised the client that individual travel suppliers may change or it maybe different from the representations regarding airline transportation, airline arrival/departure times, airline seating, tour and cruise ship accommodations, food and beverage, events, facilities and entertainment, scheduled tours or ports of calls, and other related services or product are subject to change or cancellation and no compensation to the client will be made for these by Your Travel Tickets.Com nor can the client hold Your Travel Tickets.Com liable for such and the client may not receive any compensation from any travel supplier who makes such changes or provides alternative service or product then originally reserved, and paid by the customer on this website.

Customer understands, accepts and agrees that the customer (the user of this website and any individuals travelling with the user of this website on any particular travel service) is responsible for ensuring they have proper proof of identification ie passports, visa applications etc., and complies with all local custom and immigration requirements for entry and exit of a particular country of which they are about to reserve and purchase a travel service for and failure to obtain them may result in refusal of entry/exit of a specific country and/or travel services purchase. Your Travel Tickets.Com cannot be held liable or will not provide compensation in any form should the customer fail to have proper identification and compliance with local entry/exit requirements of a specific country.

Customer understands, accepts and agrees that the customer (the user of this website and any individuals travelling with the user of this website on any particular travel service) meet minimum airline check in time or risk being declined for boarding with no compensation. We recommend highly that all customers reconfirm all airline arrival and departure times directly with the specific airline.

Your Travel Tickets.Com and/or its related companies acts only as an agent for airlines, hotel companies, car rental companies, bus companies, railroads, tour operators, cruise lines, insurance companies and other related suppliers whose product or service who provide transportation or accommodation and may appear in this website and as such these suppliers are independent and do not act for or on behalf of Your Travel Tickets.Com and/or its related companies and are not servants of Your Travel Tickets.Com and/or its related companies with whom we do not have a business relationship as joint venture, partnership or any other relationship.

YourTravel Tickets.Com and/or its related companies have advised the customer (the user of this website) and such customer has agreed to that Your Travel Tickets. Com and/or its related companies shall be or become liable for any loss, costs, expense, injury, accident or damage to person or property resulting directly or indirectly from (i) the acts or omissions of any travel supplier represented in this web site including but not limited to delays, cancellation of services, cessation of operations, breakdown in machinery, bankruptcy, changes in fares, itineraries, services and/or products and (ii) acts of God, dangers incident to the sea, fire, acts of government or other authorities, wars, acts of terrorism, civil unrest, strikes, riots, thefts, pilferage, epidemics, quarantines, other disease, climate aberrations, and/or (iii) any other cause beyond Your Travel Tickets.Com and/or its related companies individual control and responsibility of such.

Your Travel Tickets.Com and/or its related companies have advised the customer (the user of this website) and the customer has agreed that only individual travel suppliers whose head office is in the Province of Ontario and registered with the appropriate travel regulators in the Province of Ontario and Government of Canada may be covered under the Travel Industry Council of Ontario Re Assurance Policy in the event of a specific travel supplier stopping operations and/or going into bankruptcy.

Your Travel Tickets.Com and/or its related companies have advised the customer (the user of this website) and the customer has agreed that no guarantee exists of partial or full repayment of any individual travel supplier for money or funds paid to the travel supplier by the customer if such travel supplier stops operations or goes into bankruptcy regardless of the head office location of the travel supplier.

Your Travel Tickets.Com and/or its related companies have advised the customer (the user of this website) and the customer has agreed that it cannot hold or make liable for any reason or any amount Your Travel Tickets. Com and/or its related companies for any travel supplier who stops operation and/or goes bankrupt and the Your Travel Tickets.Com will not provide any compensation back to the customer whatsoever for such occurrence.

Important Notices(s)

Please Read The Following Information

Customer Travel Insurance

Customer understands, accepts and agrees that the customer (the user of this website and any individuals traveling with the user of this website on any particular travel service) have been strongly advised to purchase of Travel Insurance including but not limited to Medical Insurance and Cancellation/Interruption Insurance.

Customer who has purchased RBC Travel Insurance under this website will receive an email confirmation from us and the customer’s individual credit card will show a charge (amount is based on the type of insurance purchased) from RBC Travel Insurance which is the customer confirmation of insurance coverage. If you have purchased travel insurance and fail to receive email confirmation and charge on your credit card from RBC Travel Insurance then you must immediately contact our Customer Care Centre by email at customercare@yourtraveltickets.com because the purchase of travel insurance has not been done and you are not covered by RBC Travel Insurance.

Customer who decline to purchase travel insurance have declined insurance coverage on the Step 5 of the Reservation Process on this web site referred as “Complete Purchase.” The customer has under Travel Insurance selected “I decline the opportunity to purchase cancellation and/or out-of-country medical insurance” and automatically releases Your Travel Tickets.Com from any liability or damages that may result from their decision to not purchase travel insurance when away from their respective province or state and not be covered by either private employer coverage or provincial/state insurance for travel outside of their respective province/state including but not limited to medical, cancellation and interruption insurance coverage.

Age Requirement and User Responsibility

You “the user” warrant that you are at least 18 (eighteen) years of age and posses the legal authority to enter into this agreement and to use this web site in accordance with all the terms and conditions herein.

You “the user” warrant that you meet the minimum requirements of booking and purchasing for air, car, hotel, travel product and/or specific vacation packages. You “the user” warrant that you are the owner of the credit card to be used on this site and agree to be financially, legally, and exclusively responsible for all obligations if you use this web site.

You “the user” warrant that all information supplied by you is complete and accurate and that you have the legal authority to enter into this agreement on behalf of any individual you are making a reservation and /or purchase for including but not limited to minors under your care.

Legal Passenger Names

The customer is aware that all passenger names submitted at time of reservation must be the legal passenger name as they appear on all government issued identification (used for proof of citizenship) and in particular for countries and/or travel purchase selected ie cruise lines that it is the legal name of the Government Issued Passport of all individuals. Please note the first name and last name are required only.

For customers who maybe getting married prior to travel and/or will be married during their travel please use your legal name prior to marriage ie your single name.

Verification Customer Ticket Information

The customer upon receipt of any email transmission, general information and/or passenger ticket information from Your Travel Tickets.Com and/or any travel supplier that appears on this web site and is selected by the customer accepts responsibility to check the passenger ticket information for any errors or missing information in regards to any of the following but not limited to correct legal spelling and complete spelling of all legal names of travelling customers and ensure that the ticketing information package has all applicable ticket documentation including airline tickets, hotel vouchers, cruise vouchers, transfer vouchers and other optional travel or cruise optional tours.

If this information is incorrect you must contact Your Travel Tickets.Com immediately by return email – customercare@yourtraveltickets.com prior to your trip or if you are picking up your travel documentations at the airport or pier pick up the travel supplier at these locations prior to you departing on your travels.

Proof Of Citizenship

The customer and all traveling passengers must have valid Canadian or USA Government Issued Identification under various new acts and requirements introduced to increase security and custom/immigration procedures at various points of entry/exit of many countries and facilities ie airports around the world.

Your Travel Tickets. Com strongly recommends you travel with a Canadian or USA Government Issued Passport to avoid any problems for any trip outside of your own country. Many countries now require a Government Issued Passport for entry/exit into their respective countries such as Cuba which requires Canadians to have a valid Government Issued Passport. Your failure to have proper identification may result in your entry/exit to a specific country be refused and you will not be compensated for your airline, hotel, car or vacation package from Your Travel Tickets.Com.

For Canadian born citizens travelling within Canada you are required to have two (2) pieces of photo identification including a valid drivers license and valid provincial health card for purposes of proof of identification.

For Canadian born citizens travelling between Canada and the USA ie flights between Canada and the USA and for travel within the USA ie flights within the USA you are required to have a valid Government Issued Canadian Passport.

E-Mail Confirmation and Travel Documentations

The customer and all traveling passengers must be aware of and have secured valid photo identification, visa requirements, health requirements and other requirements you need to be aware of for your specific trip. If you are unsure, please contact our Customer Care Centre via email - customercare@yourtraveltickets.com

The email confirmations and travel documentations have important information and you must read them fully including but not limited to items such as required airport or cruise ship check in times ie. three (3) hours for any charter airline flight including all vacation and/or cruise ship packages listed on this web site. Failure to adhere to these requirements will result in possible denial of boarding of the aircraft or cruise ship without compensation from the travel supplier and/or Your Travel Tickets.Com

Travel Cancellation Notice and Conditions

You “the user” warrant that you understand the travel purchase you are about to make and understand the cancellation notice and conditions of cancellation.

The customer fully understands and accepts that unless otherwise stated the travel products on this web site are one hundred (100) percentage non refundable and non changeable and any cancellation would result in one hundred (100) percentage loss of any payment made prior to the cancellation of the travel product purchased on this web site.

Your Travel Tickets.Com automatically applies cancellation fee of $150.00 per person, plus GST for any cancelled booking made by or requested by the customer.

Additional Charges or Service Fees

You “the user” warrant that you authorize Your Travel Tickets.Com to charge to your credit card additional charges or service fees that maybe warranted including service fee for airline tickets where applicable and additional charges for delivery of tickets were requested.

These charges will appear as separate charge and may appear under one of the following names: World Wide Travel or IATA Montreal Ticketing Processing Fee depending on your credit card

Customers Booking Cruise Vacations – Additional Notice(s)

Cruise Lines Proof Of Citizenship

The customer and all traveling passengers must have valid Government Issued Passport ie a Canadian Passport or US Passport for travel on all cruise lines listed on this web site. Failure to have a passport will result in refusal of boarding by the cruise lines and no compensation will be forwarded to the customer. All individual passengers including children must have a valid Government Issued Passport.

Cruise Lines Pre Registration

The customer is required to pre registered for their specific individual cruise line online (world wide web) prior to their departure on an specific cruise. The customer must register him/herself and all passengers prior to sailing date to avoid refusal of boarding by the cruise lines and no compensation will be forwarded to the customer. For further information or assistance please contact us by email – customercare@yourtraveltickets.com at least 14 days prior to your cruise departure.

Cruise Lines Air/Sea Transportation Options

Cruise Air Options

Your Travel Tickets. Com strongly recommend the purchase of Cruise Air Option for all cruise line bookings to avoid or reduce the risk of problems for the customer should the airline be delayed, cancelled or any other issue that causes a delay in the transportation of the customer by the airline in reaching the cruise.

The customer who purchases Cruise Air Option accepts that the cruise line reserves the right to choose the airline carrier, routing, flight times and airport from selected cities and does not guarantee direct flights. The Cruise Air Option if selected may require the customer to fly out the day before the date of the cruise departure and may require the customer to fly out the day after the date of the cruise arrival back to departure port at the sole discretion of the cruise line. The customer may not receive the option to cancel his/her cruise should the cruise line require a day before or day after airline transportation.

The customer who purchases Cruise Air Option accepts that he/she will receive actual airline carrier, flight times and dates of departure/arrival no less than 7 days prior to the scheduled departure of their cruise.

Customer Air Option

Your Travel Tickets.Com reminds the customer that if you select airline transportation other than the cruise line option (as shown above) you are at risk should the airline transportation be delayed, cancelled or any other issue, we (Your Travel Tickets.Com )nor the cruise will provide any compensation for missed cruise days or cruises.

Your transfers from/to the airport are not included by the cruise line and you are responsible for getting to/from the port ie ship.

If you select Customer Air Option we strongly encourage you to arrive a day before your scheduled cruise departure date to avoid any problems with cancelled or delayed airline transportation that would cause you to miss your cruise.

Cruise Line – Arrival and Departure Times

Your Travel Tickets.Com reminds the customer that all cruise lines adhere to the scheduled departure and arrival dates and departure and arrival times on your travel documentation and that we strongly recommend that you provide ample time to reach the cruise ship at all times including island visits to avoid been left on shore if the cruiseship has already departed from the specific island or port of call.

The customer will not be compensated for any part of the cruise and responsible for getting themselves to the next port of call or meeting the ship at the home port of the cruise ship should you miss the cruiseship at your own expense.

Customer Travel Insurance

Customer understands, accepts and agrees that the customer (the user of this website and any individuals traveling with the user of this website on any particular travel service) have been strongly advised to purchase of Travel Insurance including but not limited to Medical Insurance and Cancellation/Interruption Insurance.

Customer who has purchased RBC Travel Insurance under this website will receive an email confirmation from us and the customer’s individual credit card will show a charge (amount is based on the type of insurance purchased) from RBC Travel Insurance which is the customer confirmation of insurance coverage. If you have purchased travel insurance and fail to receive email confirmation and charge on your credit card from RBC Travel Insurance then you must immediately contact our Customer Care Centre by email at customercare@yourtraveltickets.com because the purchase of travel insurance has not been done and you are not covered by RBC Travel Insurance.

Customer who fail to call us at our Toll Free 1 866 893 6716 or email – customercare@youtraveltickets.com (within 24 hours of their cruise booking) have declined to purchase travel insurance as part of the booking process to book your cruise and customers automatically releases Your Travel Tickets.Com from any liability or damages that may result from their decision to not purchase travel insurance when away from their respective province or state and not be covered by either private employer coverage or provincial/state insurance for travel outside of their respective province/state including but not limited to medical, cancellation and interruption insurance coverage.

Your Customer Questions

You “the user” warrant that you have taken the appropriate action and/or have obtain the answers to any customer questions before purchasing your specific travel product on this web site and have or will obtain the answers to any questions relating to your travel product purchase on this web site through Your Travel Tickets.Com and/or the specific travel supplier you have purchased or other source of information available to you.

Your Travel Tickets.Com makes no representation to the accuracy of the information provided to you through this web site or our Customer Care Centres.

Privacy Policy and Security

Your Travel Tickets.Com provides you with complete control of your travel plan needs including controlling the use of information you provide to Your Travel Tickets.Com and affiliates.

This section describes the guidelines that we use to protect the information we collect about you during your visit to our website.

A Reservation and Purchase Online

When you use our website to reserve and/or purchase your travel services we only ask for essential information and then provide the same information as required by various third party travel suppliers which include but are not limited to airlines, charter companies, car rental, hotel, tour suppliers and insurance companies through this website including our related companies where required and if applicable to enable us to fulfill your travel reservation and purchase.

Our Non Disclosure Notice To You

Individual customer information ie. your name, address, telephone number is NOT or NEVER WILL BE offer to sale nor do we intend to offer for it sale in the near future to any third party company.

Security Commitment

As a user of this site, you have read and agreed to our Security Commitment procedures as described in this website.

Your Travel Tickets.Com contains links to other websites and that the privacy practices of other websites may differ from ours.

Personal and Non Commercial Use Limitation

This website (Your Travel Tickets.Com) is for the use of user’s personal, non commercial use. User cannot and may not modify, copy, distribute, transmit, perform, reproduce, publish, license, create, derivative works from, transfer or sell any information, software, products or services obtained from this website.

Copyright and Trademark Notices

All contents of this Website are: 2003, 2004, 2005 Your Travel Tickets.Com and /or its suppliers. All rights reserved. Please note that product and company names mentioned herein maybe trademarks of their respective owners.

Liability Disclaimer

The information, software, products and services published on this website may include inaccuracies or typographical errors. Changes are periodically added to the information herein.

Your Travel Tickets.Com and/or respective suppliers may make improvements and/or changes to this website at any time.

Your Travel Tickets Com, its related companies and/or it suppliers make no representations about the suitability of the information, software, products and services contained in this website for any purpose. All such information, software, products and services are provided “as is without warranty of any kind.” Your Travel Tickets Com, its related companies and/or it respective suppliers hereby disclaim all warranties and conditions with regard to this information, software, products and services including all implied warranty and conditions of merchantability, fitness for a particular purpose, title and no infringement. In no event shall Your Travel Tickets.Com , is related companies and/or its respective suppliers be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of or in any way connected with the use of this website or with the delay or inability to use this website, or for any information , software, products, and services obtained through this website or otherwise arising out of the use of this website, whether based on contract, tort, strict liability or otherwise, even if Your Travel Tickets.Com, its related companies and/or its respective suppliers have been advised of the possibility of damages. Because some states/jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you.

No Unlawful or Prohibited Use

As a condition of the use of this website (“Your Travel Tickets.Com”), the user warrants to us (“Your Travel Tickets.Com and/or its related companies”) that the user will not use the website for any purpose that is unlawful or prohibited by terms, conditions, and notices.

Links to Third Party Websites

Your Travel Tickets Com website may contain hyperlinks to websites operated by third parties other than Your Travel Tickets.Com. Such hyperlinks are provided for the user’s references only. Your Travel Tickets.Com does not control such websites and is not responsible for their contents. Your Travel Tickets .Com’s inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.

Software Available On This Website

Any software that is made available to download from this website (“Your Travel Tickets.Com”) “software” is the copyright work of Your Travel Tickets.Com , its related companies and/or its suppliers. Use of this software is governed by the terms of end user license agreement, if any, which accompanies or is included with the software (“license agreement”) End users shall not install or use any software that is accompanied by or includes license agreement, unless the end user first agrees to the license agreement terms.

For any software not accompanied by a license agreement, the following shall constitute the license agreement: Your Travel Tickets Com, its related companies and/or its suppliers hereby grant to the user a personal, non transferable license to the use the software for viewing and otherwise using this website in accordance with the terms and conditions and for no other purpose.

Please note that all software, including without limitation all HTML codes, and Active X controls contained in this website, is owned by Your Travel Tickets Com, its related companies and/or it’s respective suppliers and is protected by copyright laws and international treaty provisions. Any reproduction or redistribution of the software is expressly prohibited by law, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible.

Without limiting the foregoing copying, or reproduction of the software to any other server or location for further reproduction or redistribution is expressly prohibited. The software is warranted, if at all only according to the terms of the license agreement.

You acknowledge that the software and any accompanying documentation and/or technical information are subject to applicable export control laws and regulations of Canada. You agree not to export or re export the software, directly or indirectly, to any countries that are subject to Canadian export restrictions.

Modifications Of These Terms and Conditions

Your Travel Tickets.Com reserves the right to change the terms, conditions and notices under which this website is offered. This right shall not affect the existing terms and conditions accepted by you upon making a legitimate reservation or purchase using this website.

This agreement shall be deemed to include all other notices, policies, disclaimers, and other terms contained in this website, provided however, that in the event of a conflict between such other terms and the terms of this agreement, the terms of this agreement shall control.

To the maximum extent permitted by law, this agreement is governed by the laws of the Province Of Ontario, Canada. The parties consent the exclusive jurisdiction of the province and federal courts of the Regional Municipality of Niagara – St Catharines Ontario for all disputes arising out of or relating to the use of this website. Both parties hereby consent to the jurisdiction of the Ontario courts and waive any objections as to personal jurisdiction or as to the laying of venue in such courts due to inconvenient forum or any other basis. Use of this website is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including, without limitation, this paragraph.

You agree that no joint venture, partnership, employment or agency relationship exists between the user and Your Travel Tickets.Com, and/or its related companies as result of this agreement or use of this website.

If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitation set forth above , then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.

This agreement constitutes the entire agreement between the user and Your Travel Tickets.Com and/or its related companies with respect to this website and supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and Your Travel Tickets.Com and/or its related companies with respect to this website. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

Any rights not expressly granted herein are reserved.

Indemnity

As a condition of use of this website, the user agrees to indemnify Your Travel Tickets.Com and/or its related companies and/or it’s suppliers from and against any and all liabilities, expenses including attorney’s fees and damages arising out of claims resulting from user’s use of this website, including without limitation to any claims alleging facts that if true would constitute a breach by user of these terms and conditions.

Purchase Notice

If this web site is used to make a reservation and purchase, you acknowledge and agree as the user of this web site to ensure you read and understand the travel supplier rules, regulations, terms and disclaimers regarding any reservation and/or purchase of a product on this website.

If you do not agree to the terms and conditions listed within this web site you will not be allowed to complete a reservation or purchase.

Web Site Terms and Conditions

The customer of this website in using it, making reservations for travel and making payment for travel accept and agreed to all terms and conditions of the purchase of this specific travel, the agency terms and conditions and the individual travel suppliers

The customer accepts that they (the customer whose email appears on any booking done through this web site ) is the only recipient of these terms and conditions and accepts and is legally able to accept these terms and conditions on behalf of all and any other individuals listed on any reservation made through this site.

The customer agrees to inform all other individuals that are listed on this reservation of the terms and conditions that the customer has accepted on their behalf

Website Currency Selection

Airline, Hotel, Car and Vacations

Your Travel Tickets.Com website prices are in Canadian Dollars unless otherwise noted on the screen.

Cruise Vacations

Your Travel Tickets. Com website prices are in United States Dollars unless otherwise noted on the screen.

Canada Goods and Services Tax

Please note that all products may be subject to GST as required by law and not included in the price shown. The user of this site authorizes us to change GST where applicable to final price.

24/7 Emergency Travel Services

You “the user” warrant that should you and/or your family access our 24/7 Emergency Travel Services pre, during or post your travel with us that you will be automatically charged and agree to pay an additional service fee of $35.00 per call plus GST (where applicable) without any further approval from you to us for this charge.

This charge may appear up to 60 days after your call to our 24/7 Emergency Travel Services.

Your Travel Tickets.Com strongly recommends that you use our 24/7 Emergency Travel Services only in cases of unexpected emergencies while traveling and not to check on flight departures/arrivals, confirmation of flights, weather, hotel and other non emergency numbers.

You are provided reconfirmation numbers for airline tickets with/and/or on your travel ticket documents and these numbers should be used for this purpose.

Promotional Discounts or Other Coupons

No additional promotional discounts or other coupons can be used when using this web site.

Comments, Questions or Additional Information

If you have any questions regarding the Reservation Usage Agreement Notice, including our Terms and Conditions which apply to purchases made on this website, we encourage you to contact us prior to your purchase.

If you would like more information on how this usage agreement notice and related terms and conditions effect your purchase please email us:

Our email address is:

customercare@yourtraveltickets.com

Privacy Notice

Safeguarding Your Personal Information

We have long track record of established internal controls that protect, maintain and respect any and all personal customer information provided to us by you (“the customer”) to us (“the agency”)to perform our travel services on your behalf.

We make your personal information available only to individual employees who require access to this information and to whom we have authorized to have access to any personal information regarding your travel reservations with us.

We urge you to read this notice as it relates to items dealing with your personal information we may have on file about you.

What Is Your Personal Information

“Personal Information” is any information which is about an individual customer or potential customer of our agency and relates specifically to that individual and thus allows that individual to be identified.

Collection, use and disclosure of personal information by businesses in Ontario is governed by the Federal Personal Information Protection and Electronic Documents Act.(PIPEDA)

The Collection Of Personal Information

We collect and disclose personal information ie your name, address, birthdate, home phone number etc to allow us to:

• to allow us to provide you with both general information and specific detailed information regarding a potential travel purchase or service and/or other related detail that you may ask of us regarding our various services
• to allow us to reserve or purchase a travel product or service that we provide for sale to the general public by using this information to confirm the reservation and/or purchase of travel product
• to allow us to maintain and continue to service your individual travel reservation and/or purchase of travel product
• to allow us to meet various legal and regulatory requirements of the various acts or laws which govern our operation and/or those of various third party suppliers that we are required to provide such information to allow us to perform our role on your behalf ie airlines require the proper legal spelling of your name etc, prior to allow us to complete the reservation and/or travel product purchase

Incorrect Information About You

Please let us know and we will make every effort to correct the information we have about you.

If we have sent this information to a third party, we will make every effort to correct this information.

Information To Third Parties

If you would like to know who we might of given your personal information to outside of our agency group, please contact us at our Customer Care Centre and we will provide the names of the third party companies whom have received your information.

Please note that travel reservations and travel product purchases such as airline tickets require the agency to provide them with certain personal information about you to complete the reservation or travel product purchase on your behalf.

Destroying Personal Information

We will keep on paper file or electronic file personal information about you only as long as required to complete your reservation or travel product purchase on your behalf and required by law and federal bodies that regulate business and travel operations in Canada.

Government, Business and Corporate Accounts personal information is held in our systems while these accounts are under contract with us or have an going business relationship with our agency.

Employee Access Of Personal Information

Only our employees who require access to your specific personal information are given access to it and only access is provided at their place of employment. Employees are not allowed to take any personal information about any of our clients home or to another office under any circumstances.

All our employees are required to sign an employee confidential agreement as condition of employment with our agency group that prohibits them from sharing personal information about any of our clients outside of our agency group at anytime during their employment with us and/ after their employment.

Consent Implied

We often require you to provide us personal information either via a Business Travel Profile Form or Vacation/Cruise Booking Form.

Your signature and submission of these forms to us or verbally through communication to any of our agents in person, via telephone or email provides us with implied consent to use and disclose identifying information about you to make a travel reservation or the purchase of a travel product internally or to any third party.

Our Commitment To Privacy

Our commitment to privacy means the following to you and your family when dealing with us:

• we keep your information and the business you do with us in strict confidence
• your information is not sold
• you have totally control over your information
• you have access to the information we have about you
• we always respect your privacy when we market our products and services

Promotional or Direct Marketing Information

You may receive promotional information from us from time to time over our business relationship with you.

Should you not wish us to send promotional or direct marketing information to you, simply contact our Privacy Officer in writing at the address shown below and we will simply eliminate your information from our promotional or direct marketing efforts in the future.

If you have already provided us this notice, we will respect your right and not forward any promotional or direct marketing information.

Previously Collected Personal Information

Our privacy notice came into effective January 1, 2004, and therefore any personal information we may have collected prior to this date will now be governed by our privacy notice.

Important Customer Notice – Previous Information

Should you not wish us to use personal information collected prior to January 1, 2004, please contact our Privacy Officer in writing at the address shown below and we will destroy any personal information we have on file regarding you and your related personal information.

Refusal or Withdrawal of Personal Information

You may at anytime refuse or withdraw personal information we may have on file about you individually with reasonable notice subject to any legal and contractual restrictions that may apply if you have a business travel account with us.

If you refuse or withdraw your personal information, we will not be able to perform our travel services to you.

Personal File Information Access

We provide customers with, upon your written request to us, full disclosure to you of any information we have on file about you, subject to certain limitations.

You simply need to contact our Privacy Officer in writing and they will provide you this information.

Should we have made an error or your personal information is incomplete you have the right to update our files at anytime.

We will respond to all written requests within thirty (30) days and will provide you with information we may have on you without charge to you. Should you request this information in a certain format, there may be a charge applicable to you and we will advise you of this charge prior to providing this information as you have asked us to provide any specific format.

Customer Care Centre Contacts

Privacy Questions

Please contact the following individual regarding your personal information:

Attention:

Privacy Officer – Compliance Department

Your Travel Tickets.Com
Customer Care Centre &
Executive Corporate Offices
40 King Street
St Catharines Ontario L2R 3H4

Tel:905 688 1400
Fax: 905 688 4340

E-mail: customercare@yourtraveltickets.com

Customer Care

Please contact the following individual regarding any customer care issues:

Attention:

Vice President and General Manager

Your Travel Tickets.Com
Customer Care Centre &
Executive Corporate Offices
40 King Street
St Catharines Ontario L2R 3H4

Tel:905 688 1400
Fax: 905 688 4340

E-mail: customercare@yourtraveltickets.com